Cisco Unified CM 14 Last Date of Support: April 30, 2027
Cisco support for Unified Communications Manager 14 ends on April 30, 2027. That is the Last Date of Support in Cisco's end-of-life bulletin EOL15245 for Version 14 of its On-premises Calling applications (including Cisco Unified Communications Manager), perpetual licences. Cisco stopped selling version 14 on April 7, 2025, and its End of SW Maintenance Releases Date was April 7, 2026. After the Last Date of Support, the bulletin says, all support services become unavailable and the product becomes obsolete.
Cisco's dates for Unified CM 12.5, 14 and 15
| Version | End of SW maintenance | Last Date of Support |
|---|---|---|
| 12.5 | August 31, 2024 | August 31, 2025 (passed) |
| 14 | April 7, 2026 | April 30, 2027 |
| 15 | Supported | No date published |
Version 15 is the current release and has no end-of-life bulletin yet. Every version back to 8.0 is on the Cisco Unified CM page.
Which products the bulletin covers
EOL15245 is written for Version 14 of Cisco's On-premises Calling applications as a family, with Unified Communications Manager named in its title. Its part number table maps version 14 bundles, such as the On-Premises SW Bundle v14, to their version 15 equivalents, and lists a few lab and demo kits with no replacement. Check the bulletin's part numbers against your own licences to see what is affected.
What to do
- List every version 14 cluster, including the publisher, subscribers and any separate calling applications licensed with them.
- Plan the move to version 15. Check hardware, virtualisation and endpoint compatibility for 15 on Cisco's own documentation before scheduling.
- Finish before April 30, 2027, when TAC support for version 14 ends.
Frequently Asked Questions
When does Cisco support for Unified CM 14 end?
Cisco's bulletin EOL15245 sets the Last Date of Support for Version 14 of its On-premises Calling applications, including Unified Communications Manager, at April 30, 2027. After that date Cisco says all support services become unavailable.
Does CUCM 14 still get software updates?
The bulletin's End of SW Maintenance Releases Date was April 7, 2026. It lists no separate End of Vulnerability/Security Support date for version 14.
What replaces Unified CM 14?
Version 15. The bulletin maps the version 14 part numbers, such as the On-Premises SW Bundle v14, to their version 15 equivalents.
Related
- Cisco Unified CM — every version and its dates
- Cisco SD-WAN 19.1 and 19.3 Last Date of Support — another Cisco deadline this winter
- Cisco Firepower 4110 Last Date of Support — and another