Question 1

What is the EOL Risk Score for SolarWinds Web Help Desk 12.3?

Accepted Answer

SolarWinds Web Help Desk 12.3 has an EOL Risk Score™ of 70 out of 100, placing it in the High risk band. The score is calculated from four factors: EOL Recency (40/40), Attack Surface (10/30), CISA KEV Exposure (20/20), and Extended Support Availability (0/10).

Question 2

Is SolarWinds Web Help Desk 12.3 still supported?

Accepted Answer

SolarWinds Web Help Desk 12.3 is no longer supported — it has passed its end of life date (September 12, 2019). No further security patches will be issued. Upgrade to a supported version or obtain extended lifecycle support.

Question 3

When does SolarWinds Web Help Desk 12.3 reach end of life?

Accepted Answer

SolarWinds Web Help Desk 12.3 reached (or will reach) end of life on September 12, 2019. After this date, no security patches or bug fixes are issued by the vendor.

Question 4

What are the security risks of running SolarWinds Web Help Desk 12.3 after end of life?

Accepted Answer

After end of life, SolarWinds Web Help Desk 12.3 no longer receives security patches. Any newly discovered CVEs remain unpatched indefinitely. Organizations running EOL software also face compliance violations under SOC 2, PCI DSS, HIPAA, and ISO 27001, which require use of supported software versions.